How does the free analysis work, and when might it be charged?
Every attempt you make can turn recoverable data into data that can no longer be recovered.
We examine your device, determine its condition and send you information about the work, the price and the time. We offer a free analysis, but we cannot offer it for every request. For requests where we cannot offer it free of charge, the analysis fee is communicated to you before any work begins. Recovery work starts after you receive the analysis result and give your approval. After the analysis, the price and the time are sent to you in writing.
What is done during the analysis?
Your device is examined; we determine its condition and send you information about the work, the price and the time. In cases where it cannot be foreseen at which stage the data will become reachable, the price may be set after the data has been recovered, based on the time and resources spent on the work. In that case you are under no obligation to pay. Not every case falls within the free analysis scope. For requests outside the free analysis scope, you receive written information about the analysis fee before any work begins. Work starts after your approval. You can follow every stage in the job tracking system.
For which requests might the analysis be charged?
This depends on the request. For a request where we cannot offer a free analysis, the analysis fee is communicated to you before we receive your device and before any work begins. If you do not accept the fee, you do not have to hand over your device. If you describe your device and the symptom when you send your request, you can find out whether it falls within the free scope.
Quote and approval
After the analysis result has been sent to you, data recovery work starts if you give your approval. In some critical data loss cases, recovery work also continues during the analysis.
The price and the time are sent in writing. For the factors that affect the time and the price, see the time and price pages.
What happens if you do not accept the quote?
You get your device back without paying. When the analysis is charged, the fee is communicated before we receive the device, so a customer who does not accept the fee does not hand the device over to us in the first place.
Frequently asked questions
Is the analysis free for every request?
No. For requests where we cannot offer it free of charge, the analysis fee is communicated to you before we receive your device. If you do not accept the fee, you do not have to hand over the device.
Is there time to decide after the analysis?
You make your decision after the analysis result and the quote have been sent to you. Work starts after your approval.
How do I get the device to you for analysis?
You can bring it to our office or send it by courier. For details, see our courier page.
Let's assess your situation together: call 0212 909 56 19 or write to us on WhatsApp. See our contact page for the address and opening hours.
If you are not sure what to do, call us first
Tell us about your situation and we will tell you what to do as a first step.