Data recovery services: which devices do we recover data from?
İstanbul Veri Kurtarma provides data recovery from hard drives, SSDs, external drives, USB flash drives, memory cards, RAID, NAS, servers and virtual servers, phones and tablets. Depending on your device type, you can go to the relevant guide in the table below or call us. On every device the result depends on the type of failure; we determine the situation through analysis.
Services by device type
| Device | Common problems | Guide |
|---|---|---|
| Hard drive (HDD) | Clicking noise, not detected, deleted files, bad sectors | Clicking noise, not detected, deleted files |
| External drive | Dropped, not recognized, USB bridge board failure | Not detected, physical damage |
| SSD and NVMe | Not recognized, showing as RAW, deleted data | SSD guide |
| RAID | Disk dropped out, array failure | RAID guide |
| NAS (Synology, QNAP, ASUSTOR, WD My Cloud, ZyXEL) | Volumes missing, device will not start | NAS guide |
| Servers and virtual servers (VMware, Hyper-V) | Failed server disk, deleted or inaccessible virtual machine | Server guide |
| USB flash drive, memory card, microSD | Corruption, deletion, formatting | Deleted files |
| Phones and tablets (iPhone, Android) | Deleted data, faulty device | Phone guide |
| Security camera recorders (DVR, NVR) | Device will not start, deleted recordings, corrupted video | Recorder, deleted recordings, corrupted video |
| Encrypted drives | BitLocker asks for the recovery key | BitLocker guide |
| After ransomware | Files were encrypted | Ransomware guide |
Which guide should I start with?
If you are not sure what happened, start with the first 10 minutes after data loss page. You can find out whether to go with software or a lab in this decision guide. For a list of all topics, see our guides page.
How does the process work?
We first examine your device, determine what can be recovered and send you the price in writing. If you do not accept the quote, you take your device back without paying. All the steps are described on the process page, timing on the duration page, and the factors that determine the price on the pricing page.
Data destruction service
We permanently destroy data on storage units such as mobile phones, hard drives, memory cards, flash drives and servers so that it cannot be brought back. Contact us for this and similar requests.
How long does it take, and how much does it cost?
Standard jobs take an average of 10 business days, urgent jobs an average of 24 business hours. The actual time depends on the type of failure, sourcing the required part and the capacity of the drive. Some jobs are completed within a few hours, while others can take months.
The price depends on the type of failure, the part required and how long the work takes. After the analysis we send you the exact price in writing. If you do not accept the quote, you take your device back without paying. Not every case is covered by the free analysis. For requests outside the scope of the free analysis, written information about the analysis fee is sent before work begins. For details, see the what determines the price and duration pages.
Frequently asked questions
Which devices do you recover data from?
Hard drives, SSDs, external drives, USB flash drives, memory cards, RAID, NAS, servers and virtual servers, mobile phones and tablets, keypad phones, smartwatches, databanks... We carry out data recovery work on every device that has a data storage unit. If your device is not on the list, contact us.
Can I send my device by shipping company?
Yes. You can send your device with any shipping company you like. For details, see our shipping page.
Do I pay anything if I do not accept the quote?
No. If you do not accept the quote after the analysis, you take your device back without paying. In some requests the analysis may fall outside the free scope; in that case the fee is communicated to you when you make your request.
Let's look at your situation together: call 0212 909 56 19 or write to us on WhatsApp. See our contact page for the address and opening hours.
If you are not sure what to do, call us first
Tell us about your situation and we will tell you what to do as a first step.