Data recovery by courier: how do you send your device?
You can send your device to us with any courier company you like. When you give us the tracking number, we track the shipment until your device reaches us. You can print out the Data Recovery Request Form, fill it in and send it together with the device. Below you can find what to do before sending and some packing tips. These steps help your device reach us safely.
- Stop using the device and do not try to run it again.
- Fill in the request form and put it in the package with the device.
- Put the device in an antistatic bag or a soft sleeve.
- Use a sturdy box and add filling material so the device does not get shaken around.
- Send us the tracking number.
- Do not send the device unprotected, in just an envelope.
- Do not leave the device loose inside the box meant to protect it, where it can move around in the empty space and knock from side to side when shaken
- Do not open the device yourself.
- Do not run a recovery program or attempt a repair before sending it.
- Do not drop the device onto a hard surface or shake it.
Sending, step by step
| Step | What should you do? |
|---|---|
| 1. Preparation | Switch off the device and remove the cables. Note the brand, model and symptom. |
| 2. Request form | Print out and fill in the Data Recovery Request Form. You can print the form from our request form page or download it as a PDF. If you cannot print, you can write the required information on a blank sheet of paper. After filling in the request form, you can take a photo of it and send it via WhatsApp so that we can check whether anything is missing. |
| 3. Packing | Put the device in an antistatic bag and secure it with filling in a sturdy box. Pack your device so that it will not be damaged in transit. |
| 4. Shipping | Send it with the courier company that suits you best to the address below. |
| 5. Tracking | Send us the tracking number. We track the shipment until your device reaches us. |
Shipping address
Mecidiyeköy Mah. Büyükdere Cad. No:67/71 Kat:9 Şişli, İstanbul 34387. Phone: 0212 909 56 19
Service is by appointment only.
Packing tips
- Secure the device with filling material so that it cannot move inside the box.
- Send external drives in a separate bag, not together with their cable.
- Check the courier company's insurance options according to the value of the device.
- Mark the outside of the box 'fragile'.
After the device reaches us
We analyse your device and send you the result and the price in writing. If you do not accept the quote, you get your device back without paying. While the work is in progress, you can follow its status 24/7 in the job tracking system. For the whole process, see the process page.
Frequently asked questions
Which courier company can I use?
You can send it with whichever company suits you best.
What should I do after sending it?
Send us the tracking number. We can track the shipment until your device reaches us.
What if I want to bring the device instead of sending it?
You can request an appointment by writing to us on WhatsApp or calling us with the day and time you would like to come, between 10:00 and 17:00 on weekdays.
Let's assess your situation together: call 0212 909 56 19 or write to us on WhatsApp. See our contact page for the address and opening hours.
If you are not sure what to do, call us first
Tell us about your situation and we will tell you what to do as a first step.